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    • General FAQ

    How do I check the status of my order?

    You can quickly check the status of your order by clicking on the My Account link located at the top of every page on the site.

    You will need your registered email address and password to check your order status. When you place an order at ZGallerie.com you will receive an order confirmation e-mail immediately that will include your order number and summary.

    If you do not have your order number please refer to your e-mail confirmation or send us an email at customerservice@zgallerie.com. We can also be reached toll free at 424.999.4626.

    See Customer Service for our regular and holiday business hours.

    What do you charge for shipping and handling?

    Our shipping and handling charges are determined by the dollar amount of your order and the shipping method you select. Certain items, such as Art and Mirrors will have a specific shipping charge attached. No other shipping charges will apply to these items. If items are temporarily out-of-stock, the total shipping and handling charges may be automatically adjusted and charged as the merchandise is shipped. See our shipping rates for information about shipping amounts and details.

    How do I return an item?

    Please contact customer service at customerservice@zgallerie.com or 424.999.4626 so that we can help resolve your issue.

    Follow these steps to make a non-Furniture return or exchange:

    1. If you wish to make an exchange or return please email customerservice@zgallerie.com, include your order number, tell us the reason why, and let us know what item you would like in exchange by providing the SKU, product description, and price of the new item.

    2. Once the exchange is approved you will have 7 days to return the product to us.

    3. Complete the required information on the Return/Exchange Form, located on the back of the original packaging invoice.

    4. Pack and seal your return securely in the original package if possible. Include the Return/Exchange Form you filled out completely. Packages must be returned prepaid. We recommend you insure all packages. Z Gallerie cannot accept C.O.D. deliveries.

    5. Returns within 14 days of receipt are eligible for an exchange or refund.

    6. It will take 2-3 weeks from the date that Z Gallerie has received your return for your exchange or refund to be processed.

    For questions regarding furniture purchases please see our Furniture Return Exchange Policy, or call Customer Service at 424.999.4626. 

    Mail your package to:
    Z Gallerie
    Attn: Return Center
    1855 West 139th Street
    Gardena, CA 90249

    To arrange a return or exchange for a delivered Furniture item please call 424.999.4626. Furniture cannot be returned to any Z Gallerie store location. Stocked Furniture can be exchanged or returned within 14 days of receipt, and a 25% restocking fee will be charged on all furniture returns. Delivery fees and oversize fees are non-refundable.

    Is it safe to use my credit card online?

    Yes. Whenever you place an order on our website, your credit card (or other payment) information is protected by Secure Sockets Layer (SSL), a sophisticated technology that encrypts all your private information as it travels over the Internet. For details on this and other ways we protect your security, see our privacy statement.